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Processes
This page is a navigation index for the core processes and methodologies used across the Commercial Organization.
Each process is owned by a specific function, with other functions contributing as needed.
Sales-owned processes
Edge Connectivity Sales Process
Owning function: Sales
Used when: The customer is evaluating how to standardize or modernize edge connectivity across systems or sites.
Node-RED Scale Sales Process
Owning function: Sales
Used when: The customer is already using Node-RED and needs governance, security, and scale.
→ Coming soon
Solution Engineering-owned processes
These processes support Sales-led motions and ensure technical validation and delivery readiness.
- Discovery support
- Demo execution
- Proof of Concept (PoC) delivery
- Technical onboarding & enablement
→ Detailed process pages coming soon
Customer Success-owned processes
These processes ensure adoption, renewal readiness, and expansion signal identification.
- Customer onboarding framework
- Health monitoring & risk management
- Renewal planning
- Expansion signal identification
- Customer advocacy development
→ Detailed process pages coming soon
Professional Services-owned processes
These processes govern scoped delivery, enablement, and post-engagement transition.
- Engagement scoping
- Project delivery
- Enablement services (workshops, training)
- Post-engagement handoff to Customer Success
→ Detailed process pages coming soon
Sales Partnerships-owned processes
These processes define how FlowFuse identifies, enables, and scales partner-led motions.
- Partner identification & recruitment
- Co-sell enablement
- Partner documentation & support
- Partner performance monitoring
→ Detailed process pages coming soon